Refund and Cancellation Policy

• Any amount once added to the Crizz11 account of the user can't be refunded back to the user in any case, and the amount can be used to join the leagues, fun features and Contest(s) organised by Crizz11.
• The individuals using the services and Fun Features provided by Crizz11 are not permitted to cancel any transaction which has been once confirmed. However, Crizz11 is authorised to permit any user to cancel a transaction and refund the transaction amount paid by the user at its sole and absolute discretion, in an event:
  • If the User sends a written request to Crizz11 from the registered email ID to cancel such payment; or
  • If the payment is made for participation in the paid version(s) of the Contest(s), the cancellation request must be received at least 2 days prior to the commencement of the round in respect of which the payment is made; Crizz11 shall not be liable to refund any amount thereafter.
• Crizz11 reserves the rights to refund the transaction amount to the user in the above-mentioned case at its sole and absolute discretion post deducting applicable cancellation charges and taxes. Further, amid the transaction process, the users should take note of the additional terms and conditions which significantly govern the transaction. In an event wherein the clauses defined in additional terms and conditions conflict with the present Terms and Conditions defined by Crizz11, the additional terms and conditions associated with transactions shall prevail. The refund is only applicable to the amount used to join any league and shall be refunded to the Crizz11 User Account source, as deducted.
• In case of any unforeseen event, e.g., Force Majeure, event cancellation, or technical errors and others, only league joining amount will be refunded as used to join the league, there will be no claim on the winning as per the rank.